FAQ’s

Product Information

Are your self-adhesive labels environmentally-friendly? Yes, some materials and papers we use to print our labels on come from FSC-approved sustainable sources.

How should I store my self-adhesive labels? In order to ensure keep your self-adhesive labels in the best condition prior to use and ensure they retain their optimal level of stickiness, they should be stored within a temperature range of 10°C to 25°, and a relative humidity level of 35-65%. They should also not be exposed to direct heat or sunlight.

Do you offer a choice of adhesives? Yes, we can produce labels using a variety of adhesive, including peelable labels, which can be removed and reapplied, permanent adhesives which adhere the label permanently to most surfaces, or specialist adhesives such as freezer-grade or heat-resistant adhesives, where the surfaces or conditions require it.

Do you offer any standard sizes? Yes, we offer labels in all standard sizes, but we have an extensive range of state-of-the-art label cutting equipment which enables us to design, print and supply labels in a full range of bespoke or custom sizes, depending on your needs.

 

Ordering, payment and deliveries

How long will it take to process my order? We aim to turn all orders around within 5-7 working days for digital and 7-14 working days for our traditional printing methods but as we manufacture the products we sell we can help you achieve your required delivery. Your sales consultant will be able to advise you on how long your order may take to complete. We do offer an express delivery service for business customers who need their custom-made labels urgently.

Do you have a standard price list? No. We price each job up depending upon your requirements. However, with more than 40 years in the business and having invested in the very latest label printing technology, we are able to offer extremely competitive prices across the board.

Can I order my labels from overseas? Yes, we supply labels to several different countries and all deliveries are charged at cost.

Can I pay by PayPal, VISA or MasterCard? Yes, we accept all major debit cards and credit cards and are able to accept your card payment over the phone. Unfortunately we do not accept PayPal payments. 

How are goods despatched? Samples are sent by First Class post. Boxes are sent by a signed for next day delivery courier service. Larger order are shipped using next day pallet distribution.

Where do you deliver to? We deliver worldwide, but the majority of our customers are UK-based.

Do you charge for delivery? Yes, delivery to the UK or a location outside of the mainland UK will be charged accordingly and you will be advised of this when you place your order.

 

Artwork & origination

What file formats do you accept artwork in? We can receive artwork in a variety of file types from. Alternatively, our in-house design team can assist.

Are there any origination charges involved in digital label printing? No, digital printing does not require printing plates, but there may be a charge for cutting, if your label design is complex and requires a custom cutter to be made.